Lazada Group – Intern – Partner Support Centre

Reporting to VP, Regional Partner Support Center (PSC), key tasks and responsibilities are to:

• Take on ownership of a regional initiative aimed to rationalize the interactions of our support agents on our systems to improve both user experience and productivity
• Provide support to new as well as ongoing regional projects aimed at improving our Seller Experience in terms of interactions with the function
• Work closely with both cross-functional and local country teams to define issues, develop action plans and provide recommendations for improvement

Requirements

• Third/fourth year Bachelor or Masters student with an interest in e-commerce
• Analytical skills, Excel modelling skills
• Self-driven with ability to take on and create new assignments. Willing and eager to learn. Ability to work in a fast-moving environment in cross functional and cross cultural teams
• Strong project management skills, ability to plan for projects, manage own time and priorities
• Strong people and communication skills, e.g., actively involving local ventures counterparts, coordinating multiple stakeholders, reporting to large audiences or senior management
• Problem solving/ though leadership and business sense, ability to be a thought partner to local platform head on areas of expertise; ability to structure strategic analyses