NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.
Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.
Our Area Managers are amongst our most critical resource on the frontline of our business. They are responsible for the smooth running of our food establishments which require a broad range of skills and knowledge. Area Managers are experts in multi-tasking and prioritization; having to switch roles and wear the multiple hats of food stall operator, property manager, hygiene officer, customer service ambassador and more as they carry out their duties.
As an Area Manager , you balance running our beverage, snack and dessert stalls with managing a dozen or more tenants who together work to provide a vibrant and appealing dining experience for customers. Key to the success of any outlet is the customer experience, cleanliness and value and you have a hand in making Kopitiam’s outlets the first choice of diners who want good, affordable food.
Reporting to the Head, Operations and your responsibilities include but not limit to
- Overall accountable to an area assigned (which consist of several outlets) be it for P&L, fulfillment of targets, sop and polices of the company
- Direct and manage food court according to company SOPs and regulatory requirements
- Coach outlets in-charge and service crew on food handling, service conduct and compliance to standards
- Work closely with tenants on their operational needs and service consistency
- Manage food court according to budget with responsibility in creating and executing plans to sustain profitability
- Monitor sales and provide monthly sales reports with recommendations for business reviews with management
- Conduct investigations & prepare reports for all incidents happened at outlet and put up recommendation
- Manage staff performance and disciplinary issues with HRBP
- Resolve customers’ complaints and operational issues
Qualifications
- Preferably someone with degree in F&B, supply chain or related courses
- Basic computer literacy including MS Word and Excel
- Possess good knowledge of WSHA, HACCP & MUIS regulations
- Hands-on with good problem-solving skills relating to food court operations and customer issues
- Ability to foster positive working relationships
- Preferably someone with at least 5 years’ in a supervisory role
- Experience working in F&B sector is a plus
Related Job Searches:
- Company:
Kopitiam Investment Pte Ltd - Designation:
Area Manager - Profession:
Food Services / F&B - Industry:
Others - Location:
Rochor