Jacobson Global Logistics (S) Pte Ltd – Operations Assistant

• Conduct targeted conversations with customers to identify customer needs
• Submit shipment booking requests to carriers
• Negotiate charges with contractors when necessary
• Manage the complete documentation for all freight modes (local delivery, Consolidation, import , export , cross-trade, transshipment , transloading operations and specialized cargo)
• Manage the complete documentation for checks in accordance to internal SOPs, government regulatory requirements and legislations to identify non-compliance
• Manage the complete documentation for compliance operations and advise clients on tariff rates requirements and eligibility
• Perform data entry for freight services
• Work with warehouse to coordinate cargo movements within the warehouse when required
• Verify that warehouse documents keyed into the freight system tally with physical stocks
• Communicate and coordinate with external stakeholders to ensure operational excellence
• Handle disputes with clients/agents, resolving complaints if any
• Work with internal stakeholders to ensure alignment of interest within business activities.
• Issue billing documents to the relevant stakeholders and ensure payment for our services
• Verify cost of shipments debited by relevant parties tally against quotations
• Follow operational policies, standards and procedures

Required Skills/Abilities:

• Good verbal and written communication skills.
• Preferably with knowledge of shipping regulations and policies.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• "O" Level or higher.
• Preferably with relevant prior experience.

Only shortlisted candidates will be notified.