Itcan Pte Ltd – Desktop Support Engineer

ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is fully committed to quality, customer-oriented and multi-technology expertise. Today, ITCAN operates in Singapore, Hong Kong, Australia ,India and Malaysia with over 1200 employees and clients spread across South East Asia, Europe, United Kingdom, United States, Canada, Philippines, China, Japan, and Middle East. ITCAN is committed to excellence in service for all their clients / employees.

• Responsible for performing first level troubleshooting support for problems related to computer hardware/software and application systems in the schools.
• Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals.
• Perform basic administrative support, asset management and routine IT housekeeping services.
• Ensure the proper running of IT equipment and systems in the school in order that office staff, teachers, and students’ activities are not disrupted.
• Liaise with vendor on the computer and network problem and ensure proper follow-up and resolution is achieved.
• Manage, monitor, and maintain domain user accounts.
• Provide support to facilitate related issues in school’s computer labs and classroom, such as power/utilities, UPS, projector, visualizer, and iPad.
• Recommend solution, enhancements, and change of work processes as required.