i-PRO APAC Pte Ltd – Product Support Intern

Key Accountabilities:

1. Documentation Support

• Assist in creating and updating product documentation such as user manuals, specification sheets, quick guides, and catalogues using existing resources.
• Ensure accuracy and consistency across all materials for new product launches.

2. Project Coordination

• Support the project management team by tracking development timelines and progress for new products.
• Help maintain project schedules and communicate updates to relevant stakeholders.

3. Product Testing & Evaluation

• Participate in hands-on testing and evaluation of new products based on established standards and criteria.
• Document findings and provide feedback to the engineering team.

4. Marketing Material Review

• Collaborate with the marketing team to review and verify the accuracy of online product content.
• Ensure all product information is current and aligned with technical specifications.

5. Support Ticket Monitoring

• Assist in managing the online support system by tracking and processing support tickets.
• Follow up to ensure timely resolution and proper documentation of issues.

6. Demo Stock Management

• Oversee demo units, samples, and loan stock inventory.
• Monitor stock movement and maintain accurate records for tracking purposes.

7. Ad-hoc Tasks

• Perform additional tasks as assigned to support team operations and project needs.

Qualification:

• Currently pursuing a diploma or degree in Engineering, Information technology, Business, or a related field.
• Basic understanding of product development and engineering concepts.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint); experience with documentation tools is a plus.