Holiday Inn Singapore Atrium – Food and Beverage Intern

What’s the job?

Deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.

Your day-to-day

Financial Returns:

• Recycles where-ever possible and enforces cost saving measures to staff

People:

• Communicates to his/her superior any difficulties, guest comments and other relevant information 
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled

Guest Experience:

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Prepares for service by ensuring:
• Grooming is impeccable and in accordance with ICHG personal presentation standards
• Outlet equipment is clean
• Equipment is sorted and stored
• Glassware is polished
• Flatware is polished
• China is clean
• Waiter stations are prepared
• Cutlery is placed for buffet and table service
• Tables are set
• Reservations are read and familiarized
• Special occasions are ready
• Music is on
• Lighting is on
• Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
• Guests are greeted and seated
• Daily specials are explained and up sold
• Food orders are processed accurately
• Trays and tray jacks are effectively used
• Food orders are taken quickly
• Working areas are cleaned and re-set quickly
• Bar is clean
• Used ashtrays are regularly cleaned
• Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
• Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Promoting and selling cocktails to guests
• Making and presenting cocktails
• Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures

 Responsible Business:

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Performs related duties and special projects as assigned