We know that prestige matters to you. We know that most of us spend most of our lives having mundane careers, so we understand how important it is to help you be exceptional.
Hipstercity is a venture funded startup based in Singapore. Our mission is to be provide the best accommodation experience for young travellers. We are passionate about Customer Service and in the process, helping millions of individuals across the region experience the City like no other.
Hipstercity is on a mission to change the way the Hotel Industry services in South East Asia. We make it easy for guests to make right decisions, while also providing services that will be trusted. We believe travelling is a luxury but does not have to be of great expense!
We’re an awesome startup. We're obsessed with new experiences and love to bring in the latest trends / technology into our company
Hipstercity is set to roundhouse-kick the Hospitality Industry status quo and give people what they've always craved – better & cheaper accommodation. The ability to do whatever they want, as much as they want, at an unbelievably low price, with no-strings-attached... wherever, whenever!
We are a happy bunch who build teams on friendships and are ever willing to help colleagues and friends in need. As long as you are what we deem "steady", we are confident you will be a great addition to the team.
Technology does not start a revolution. People do.
At Hipstercity, we firmly believe that exceptional PEOPLE makes dream work. As a tight-knit team full of passionate, curious, and remarkable people, we’re devoted to a culture that cultivates, and work that works. Essentially, we are a culture of dreamers and doers, whose philosophy is “If it can be done, we can do it.”
The Opportunity
a) HIPSTERCITY is on the lookout for a highly effective Operations Executive. If you like to be always out and about, and enjoy communicating with people, apply now to create a successful work environment with us.
b) At HIPSTERCITY, we understand that Operations staff are crucial in taking good care of our guests. We are looking for someone who thrives on dealing with guests and making they’re stay more enjoyable in Singapore . If you are humble and interested to help build a company culture that puts people first, read on for a career opportunity.
c) HIPSTERCITY is looking for a star Operations Executive to wear many hats and help better our guest experience. You’ll get full hands on experience on how to run a hostel independently and enjoyably. If you’re comfortable with taking ownership & responsibility, read on for an amazing opportunity with us.
Job Description
Guest Management
- Front Desk / Reception Service
- Check in / Check out Guests
- Handle guest complaints and provide fair judgement & solutions
- Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set standards and to guest’s satisfaction
- Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times
- Review in-house, arriving and departing guests on a daily basis
- Be familiar with the set-up and functionality of all equipment and amenities
- Perform meet and greet and send off process according to the set standard
- Be able to escort guests and serve the guests as needed including tours, information, explanation of services.
- Respond to guest requests and queries promptly and professionally according to set standard
- Attend to laundry, dry cleaning, ironing, as needed
- Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
- Pick up and record all pertinent data, guest preferences into guest profile as needed
- Fulfill guest requirements as long as they are safe, legal and economically sound
- Inspect all rooms prior to guest check-in
- Monitor & ensure cleanliness of all rooms and bathrooms on a timely manner
- - Develop Standard Operating Procedures (SOPs)
- - Troubleshoot operations issues and solve them
- - Manage staff and the deployment of sophisticated equipment
Stakeholder Management
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks
- Maintain positive relations with colleagues, internal / external departments
- Able to respond to emergencies including fire safety and evacuation procedures
- Monitor activities in both front and back of the house, report any suspicious characters, items or/and activities to the Supervisor and/or Assistant Manager
- Practice safety guidelines as prescribed
- Perform administrative duties such as inventory and filing of reports as required
- Be updated with the major events and latest happenings within the property and in town in order to provide appropriate recommendations to guest
- Provide Daily Reports of Sales, Occupancy and etc. to upper Management
- Ensure prompt delivery of goods and services for clients
- Oversee inventory, facilities, as well as distribution of goods and services
- Research new technologies and alternative methods of efficiency
- Develop practical solutions for growth of client satisfaction with service delivery and ensure smooth running of internal operations
- Manage budgets and costs effectively
Experience Required
No Experience Required
Preferably Certificate / Diploma / Degree in Hospitality Management or any related discipline
Preferably 1 year of experience in customer service environment is an advantage
Social Media Marketing skills is an advantage
Skills Required:
-Excellent guest relations and communication skills
-Fluent in English and Fluent in Chinese is an additional advantage
- Must have exceptional customer service skills and pays attention to details
- Must have good command of written and spoken English
- Able to work with minimum supervision
- Willing to perform shift work and work irregular hours.
- Well groomed and professional disposition
- Strong communication and interpersonal skills
- Results oriented personality who thrives working in a dynamic environment
- Strong work ethic, and desire to achieve excellence
- Ability to multitask and work in a fast pace environment
- Highly detail-oriented and meticulous
Related Job Searches:
- Company:
Hipstercity - Designation:
Guest Management Associate - Profession:
Hospitality - Industry:
Hotel and Accommodation Services