GME Chemicals (S) Pte Ltd – Customer Service Officer

Job Description

• 1) Liaising with customer on their forecasted requirements and required deliveries
• 2) Processing customer orders and generating delivery documents
• 3) Liaising with our logistics team to arrange the deliveries to customers
• 4) Investigating and resolving customer issues on delivery, product quality, delivery documents, etc
• 5) Maintaining records of our sales, inventory, accounts receivables, etc.
• 6) Material planning and purchase processing in coordination with Sales
• 7) Following up with suppliers and logistics on orders and shipments, handling import documents and communicating with relevant parties if any issues

Requirements

• 1) A minimum of 3 years working experience in a similar position, a plus if in chemical industry
• 2) Working knowledge of ERP/SAP and Microsoft Office
• 3) Ability to communicate effectively in both written and verbal communications
• 4) Attention to detail and good coordination skills to ensure high level of customer service
• 5) Enthusiastic and self-motivated