Gigworks Pte Ltd – Customer Success Manager

Company
Gigworks Pte Ltd
gigworks.co
Designation
Customer Success Manager
Date Listed
21 Sep 2021
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
Tanjong Pagar, Singapore
Work from Home
Address
Tanjong Pagar, Singapore
Map
Allowance / Remuneration
$4,500 - 6,000 monthly
Company Profile

Gigworks is a social e-commerce marketplace in Southeast Asia that connects users to collaborate and provide access to a wide range of professional work at their fingertips.

Inspired by the advancement and impact of technology in our lives, we are building a platform that empowers people with more flexible access to quality services and opportunities where they can buy and sell services with ease.

Our mission is to innovate how the world works and pioneer the future of work. Gigworks aims to open up more opportunities for all groups of people, allowing them to have better lives and boost financial inclusion. 

Gigworks has a wide variety of on-demand professional services spanning over 40 categories including Web & Mobile Development, Content & Blog Post Writing, Design & Creative, Sales & Marketing and Accounting & Consulting etc.

Job Description

Responsibilities

  • Actively engage and reach out to high potential buyers and sellers to be part of the Gigworks platform and proactively identify new business opportunities.
  • Developing connections and new sources of business via social network and LinkedIn
  • Actively engage and reach out to high potential buyers and sellers to be part of the Gigworks platform and proactively identify new business opportunities.
  • Conduct online interviews and assessments to identify quality professionals across a range of skills and experience in line with the categories provided on our platform
  • Maintain good relationship with existing accounts for repeated hiring
  • Carry out business requirement meeting with clients to better understand their hiring needs and job requirements
  • Oversee recruitment activities to source and invite high quality candidates to join our platform as freelance / remote talents through social networking, LinkedIn, employee referrals and advertising.
  • Oversee quality of job postings by client companies, ensuring they accurately capture requirements, are well-written and attractive to target talents
  • Provide quality customer support through Digital channels for our Gigworks buyers and sellers by attending to various issues, comments, feedbacks and queries to build a sense of personal touch with them.
  • Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company.
  • Participate in broader Talent Acquisition projects that benefit the entire team or organisation

Requirements

  • Min GCE ‘O’ Level / Diploma / Degree in Business or relevant discipline
  • Possess 4 to 6 years of progressive talent acquisition / recruitment / business development experience within a professional services sector recruitment environment will be preferred
  • Possess excellent interpersonal, presentation and communication skills
  • In-depth knowledge of full-cycle recruiting and employer branding techniques, familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.).
  • Hands-on experience with Sourcing and Recruitment Marketing tools will be an added bonus.
  • Detailed knowledge of LinkedIn and posting jobs on social media and job boards
  • Good communication skill, fast learner and comfortable in meeting tight deadlines
This position is already closed and no longer available.  You may like to view the other latest internships here.

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