Funded Here Pte Ltd – Sales and Business Development Intern

Luminor Financial Holdings Limited

Listed on SGX Catalist Board and headquartered in Singapore with operations in Singapore, China, and Malaysia, Luminor Financial Holdings Limited (LFHL) is a financial solutions business that aims to provide innovative financing solutions to SMEs across the region. LFHL also the parent company of FundedHere a pioneering fintech company, specializes in crowdfunding for private credit investment. Through our platform we integrate blockchain and AI technologies to optimize lending practices.

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for assigned clients
• Understand client needs and ensure they are met effectively
• Resolve client concerns and issues promptly
• Collaborate with internal and external parties to improve client services and solutions
• Onboard new clients and provide training on products/services
• Monitor client satisfaction and identify areas for improvement
• Prepare reports on client account status and metrics
• Assist with client renewals and upsell opportunities
• Stay informed about industry trends and best practices

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in client relationship management or a similar role.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple clients and projects simultaneously.
• Excellent problem-solving skills and a proactive approach.
• Proficiency in CRM software and MS Office.
• Knowledge of customer success principles and practices.
• Ability to work independently and as part of a team.
• Proficiency in Englishand Chinese is a plus.