WE ARE A CHINESE RESTAURANT THAT SERVES NANYANG FARE – A CUISINE CELEBRATING THE TEOCHEW, HOKKIEN AND CANTONESE CULTURES ASSIMILATED INTO SOUTH EAST ASIA.
Launched in July 2018, Famous Treasure presents a modern dining experience that is packed with nostalgic and bold flavours representative of Singapore’s fascinatingly diverse gastronomy. Enjoy generous Chinese plates with an extensive range of rare and boutique wines and whiskeys to complement the experience.
SERVICE CREW
Duties:
Take and schedule reservations
Greet and coordinate the seating of guests
Recognise regular guests and highlight to the Restaurant Manager about any particular guest preferences
Ensure guest requests are not delayed during the operations of the Restaurant
Record and report all guest complaints to the Restaurant Manager immediately
Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service
Maintain the highest standards of cleanliness, the maintenance of furnishings & equipment and the proper setup of the Restaurant and connecting areas or pantries
Participate in monthly physical stocktake of the Restaurant
Participate in training programs
Perform miscellaneous job-related duties as assigned
服务人员
职责：
接受并安排预定
问候并协调客人的座位
识别常客并向餐厅经理强调任何客人的喜好
确保在餐厅运营期间不延迟客人的要求
立即记录所有客人的投诉并将其报告给餐厅经理
通过建立忠实的定期客户群，维护定期的客户数据库和个性化客户服务来提升餐厅
保持最高标准的清洁度，家具和设备的维护以及餐厅和连接区域或餐具室的正确设置
参加餐厅每月实物盘点
参加培训计划
履行与工作相关的杂项职责
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RESTAURANT FRONTDESK HOSTESS
Duties:
Manage guests in a timely and efficient manner
Answer phone calls and reply email enquiries in a professional manner
Make and confirm reservations, manage waiting lists and seating charts
Maintain and coordinate printing of the regular and special restaurant menus
Working knowledge of restaurant seating arrangements, menus, food ingredients, service crew daily assignments, timing patterns and workload capacity
Familiarise with frequent guests and preferences, coordinate with the Service and Kitchen Teams on any special dietary requirements and requests
Anticipate guest needs and be aware of all guest requests
Report guest complaints immediately and ensure follow up is done
Handle new registrations for restaurant membership program and forward any updates of member details to backend office
前台礼宾招待员
职责：
以及时和高效的方式招待客人
以专业的方式接听电话并回复电子邮件查询
进行并确认预订，管理候补名单和座位表
保持和协调常规和特殊餐厅菜单的打印
熟悉餐馆座位安排，菜单，食品配料，服务人员的日常工作，时间安排和工作量
熟悉常客喜好，与服务和厨房团队协调任何特殊饮食或布置上的要求
预测访客需求并了解所有访客请求
立即报告客人投诉，并确保跟进
处理餐厅会员计划新注册，并将会员细节的任何更新转发给后端办公室
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- Company:
Famous Treasure Chinese Restaurant 名厨 - Designation:
Service Crew, Restaurant Frontdesk Hostess(chinese Restaurant) 服务人员,前台礼宾招待员 (中餐厅) - Profession:
Food Services / F&B - Industry:
Food Services / F&B - Location:
Downtown Core