Expertise Technologies Pte Ltd – Programme and Administrative Support Executive (Digital Application)

Expertise Technologies Pte Ltd is a fast growing Business Process Outsourcing (BPO) company with 20 years of experience who has since grown from its humble beginnings to become a proven and trusted BPO solution provider of a wide range of non-core but essential business processes and back-office functions for organizations in both the private and public arena.

The company’s success and continued growth led to the decision to set up its marine division with its core focus on servicing the oil and gas, shipping and marine industries. By leveraging on its founder’s many years of diving experience as well as his other commercial underwater exposure, this division began to take big strides in this ground.

Today, we have diversified our business further in transportation to meet the local transportation and logistics needs of most industries. 

Job Overview 

Join our team in a dynamic project support role involving the management and day-to-day operations of a digital application. You will support system enhancements, testing, incident management, documentation, stakeholder coordination, and general project operations.

Job Responsibilities

• Support incident triaging, reporting, including tracking and maintaining incident listing.
• Track the status of enhancement backlog across programmes for regular reporting.
• Coordinate, track and seek clearance for monthly app releases, including post-release checks and follow-up.
• Support requirements documentation, clarification, testing of app features, and work closely with development teams to ensure the functionality and quality assurance, including User Acceptance Testing (UAT).
• Report gaps and track issues through to resolution.
• Liaise with stakeholders on communications activities, including updating user guides, FAQs, and other supporting materials.
• Support the tracking and basic analysis of user data and feedback for reporting purposes.
• Raise and follow up on IT service requests or incidents, and support the monitoring and updating of risk register.
• Maintain and improve documentation of user flows, feature mechanics, policies, processes, and SOPs to support operational efficiency.
• Communicate process documentation to stakeholders and address clarification queries to ensure alignment and understanding.
• Support mobile app knowledge documentation, including training the knowledge AI bot.
• Provide day-to-day operational and administrative support to ensure smooth system functioning.
• Provide secretariat and coordination support, including meeting arrangements, agenda preparation, minute-taking, and tracking of action items.
• Perform other ad hoc duties as required.

Requirements

• Diploma or above, preferably in IT related discipline.
• 1 to 2 years of relevant working experience in user acceptance testing, administrative, or operations support functions, preferably in project management or digital solutions.
• Proficient in Microsoft Office applications, especially Microsoft Excel (e.g. data reconciliation, pivot tables, basic formulas and reporting).
• Good administrative, coordination, and organisational skills, with the ability to manage multiple tasks and timelines.
• Experience in meeting coordination, agenda preparation, minute-taking, and action tracking.
• Strong attention to detail and accuracy in data, records, and documentation.
• Good communication and interpersonal skills with the ability to liaise with multiple stakeholders.
• A team player who can also work independently with minimal supervision.
• Comfortable handling operational and ad hoc tasks in a fast-paced environment.
• Experience in SOP documentation or process improvement will be an advantage.