Expertise Technologies Pte Ltd is a fast growing Business Process Outsourcing (BPO) company with 20 years of experience who has since grown from its humble beginnings to become a proven and trusted BPO solution provider of a wide range of non-core but essential business processes and back-office functions for organizations in both the private and public arena.
The company’s success and continued growth led to the decision to set up its marine division with its core focus on servicing the oil and gas, shipping and marine industries. By leveraging on its founder’s many years of diving experience as well as his other commercial underwater exposure, this division began to take big strides in this ground.
Today, we have diversified our business further in transportation to meet the local transportation and logistics needs of most industries.
Join our team in a dynamic outsourced project role. We are seeking service-oriented and detail-oriented individuals to support customer service and administrative operations to ensure smooth coordination of appointments, registrations, and ceremony-related activities.
Key responsibilities:
- Support stakeholders in queue management and administrative matters to ensure the smooth conduct of ceremonies.
- Assist with verification of documents and declarations based on provided guidelines and checklists.
- Direct guests upon completion of their appointments to facilitate incoming visitors and ensure smooth operations.
- Maintain a professional and customer-friendly environment at all times.
- Ensure supporting documents and submitted information are complete and accurate.
- Support the preparation, printing, and issuance of ceremonial or registration documents using self-service systems or kiosks.
- Perform daily setup and closing of service counters, kiosks, and operational areas.
- Prepare simple reports, statistics, and administrative records as required.
- Monitor the usage of self-service kiosks and provide basic troubleshooting support to the guests.
- Undertake other administrative and operational duties as assigned.
Requirements
- Minimum ITE qualification or equivalent and above.
- At least 1 year of relevant experience in customer service.
- Good interpersonal and communication skills
- Presentable, reliable, and customer-focused attitude
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Proficiency in both spoken and written English and Mandarin.
- Able to work independently with minimal supervision
Job Type: Full-time, Contract
Contract Period: 24 months
Working time:
Monday to Saturday: 8 am – 5:30 pm
Working Place: Singapore 039802
https://www.mycareersfuture.gov.sg/job/customer-service/customer-service-officer-expertise-technologies-81e37b7d7cdcc039a26c3f297884e3fb
Kindly note that only shortlisted candidates will be notified.
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