Invigilo Technologies Pte Ltd
We are looking for a curious and detail-oriented Customer Success Intern from an engineering or data science background to join our team and work alongside our Customer Success Managers.
This internship is perfect for students who want to see how cutting-edge AI is deployed in real industrial environments — bridging the gap between what you learn in class and how AI-driven safety and operations platforms actually run in the field. You'll get hands-on exposure to deployments, data, analytics, and customer-facing operations.
What You'll Do
1. Support Customer Onboarding & Deployment
- Assist senior team members during customer onboarding and site activation
- Help prepare deployment checklists, project plans, and technical documentation
- Coordinate scheduling with Field Ops, Engineering, and customer teams
- Follow up on tasks and timelines to ensure smooth go-live
2. Data Monitoring & Platform Health
- Monitor camera and AI detection performance through internal dashboards
- Flag anomalies or unusual patterns to the AI/Engineering teams
- Help track SLA timelines and system uptime
- Assist in basic root-cause analysis for technical issues
3. Customer Training & Technical Support
- Run simple training sessions for site supervisors and end users
- Help create user guides, SOPs, and training materials
- Monitor early user adoption and assist customers with feature questions
4. Reporting, Insights & Analytics
- Compile weekly/monthly reports with safety and operational insights
- Pull and analyse data from dashboards to surface trends
- Help prepare presentations and review decks for customer stakeholders
5. Relationship & Communication Support
- Join customer check-ins and document action items
- Escalate technical concerns internally and track resolution progress
- Maintain clear, professional communication with customers
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Invigilo Technologies Pte Ltd - Designation:
Customer Success Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT