Evolve MMA – Operations Executive

Responsibilities:

• Represent Evolve MMA's brand and display thorough knowledge of Evolve MMA's products and services when dealing with potential and existing customers
• Provide excellent customer service to potential and existing customers (front line)
• Ensure Evolve MMA academy's operations run smoothly by coordinating between departments
• Manage the overall standards of cleanliness, service experience, maintenance, class schedules and events of the academy, as well as, assist with administrative tasks as required
• Pro-actively work on customer issues assigned via Evolve MMA’s internal systems
• Investigate membership issues, including assistance with finance matters
• Exercise multi-tasking skills when managing multiple systems and applications

Requirements:

• Excellent communication skills – written and verbal 
• Time management and problem-solving skills
• Attention to detail
• Ability to work independently and within a team
• Able to work retail hours including weekends and public holiday