Euromonitor International is the world's leading provider of global business intelligence, market analysis and consumer insights. We partner with you to provide the right report, database or custom solution to support decisions and grow your business.
Euromonitor is open for full time and Internship applications
Overview
The Website Support role is heavily involved with customers and research, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator, who is tenacious and customer focused then this could be the role for you.
This is primarily achieved through direct communication with our clients, in real time on Chat software and by email. Website Client Support Agents are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website.
The successful candidate will be part of an international team across three key time zone locations that allows Euromonitor to offer our clients 24 support.
The Website Support Agent role sits within the Content Distribution team and also includes project work to assist with other areas of Euromonitor’s Ecommerce website to help maximise revenues and brand share. This can include marketing and communications initiatives, assisting with Ecommerce tools and metrics and sales analysis and research.
Key responsibilities:
- Real time online client and order support, answering client questions on Euromonitor International’s products, services and methodology.
- Assisting with payment queries or any issues related to the online purchasing process.
- Liaising with industry research teams with questions or feedback as necessary.
- Online order processing
- Collating feedback and usability recommendations, online process improvement and bug identification.
- Monitoring our analysis systems to provide reports on site use and trends.
- Contributing to an internal knowledge base of frequently asked questions. Research and purchasing related.
- Assisting with online tools and analysis on Ecommerce website
Requirements:
- Internship - prior experience in supporting E-commerce platform sales
- (Full time) at least 1-3 years of experience in similar capacity
- Excellent communication skills
- Service-oriented attitude
- Fluent written and spoken English, with additional languages an advantage
- IT literate, with good knowledge of MS software such as Word, Excel, etc.
- Excellent oral and written communication skills
- Tenacity and keen attention to detail
- Ability to work under pressure and prioritise workloads
- Business-related degree
- Customer service experience
- Experience of website administration an advantage
Internship allowance: $1000 to $1200 per month
Full time salary: Will commensurate according to experience
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Euromonitor International (Asia) Pte Ltd - Designation:
Website Support Executive (Managing eCommerce Sales Platform) - Profession:
Professional Services - Industry:
Consultancy