As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Temp Contractors (2 Months) – Phone Surveys, Singapore
In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.
Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
About the opportunity
In your role as a Temporary Contractor in the PI-Customer, Advisory team, you’ll:
- Conduct surveys with clients’ customers. This may include :
- Inviting customers to participate in the survey
- Conduct the customer experience survey via telephone / face-to-face
- Validate all completed customer experience surveys that may have been completed through a variety of channels/platform
- Providing technical support for survey respondents who may call/email requesting for assistance
- Managing the online customer experience surveys
- Tracking of responses received through face-to-face interviews, phone interviews and online platform on a daily basis to identify respondents for follow-up
- Checking of survey responses received from survey house for completeness and accuracy in data entry
- Performing data entry of survey results into MS Excel / Powerpoint
- Assist with consolidation of all survey responses from various platforms for tabulation and analysis
Duration and proposed start date:
- 28th May to 31st July 2018
- Option to extend if required
- Number of working hours per week : 40 hours
- Working times may be staggered as required / broken into shifts
About you
We’re looking for people with the following experience:
- Minimally A Levels or Poly students
- Excellent communication skills
- Pleasant sounding voice
- In order to liaise with Multi-lingual speaking customers, proficiency in English and Chinese languages is compulsory
- Proficiency in Bahasa Indonesia language would be an advantage
- Proficient in MS Excel and MS Powerpoint
Related Job Searches:
- Company:
Ernst & Young Advisory Pte. Ltd - Designation:
Phone Surveys, Singapore - Profession:
Accounting / Auditing / Taxation - Industry:
Accountancy