The EtonHouse International Education Group is headquartered in Singapore with 100 schools in over 11 countries. Together these schools provide high quality education to over 15000 children globally. Over the last 21 years, EtonHouse has been at the forefront of international education offering innovative pre-schools and K-12 schools across Asia. In the early years, an inquiry-based “Inquire-Think-Learn” curriculum, inspired by the Reggio Emilia approach is followed. In the primary, secondary and high school, EtonHouse offers the globally recognized International Baccalaureate (IB) Programme and IGCSE qualifications. There are 9 IB schools in the EtonHouse family.
At EtonHouse,we all share one passion - to shape the future through education. The way we work is a reflection of our unique way of thinking, driven by a commitment to provide the very best for children. We see our educators and colleagues as collaborative, open-minded, lifelong learners, respectful and passionate. We strive to conduct a rigorous and inclusive hiring process to look for individuals who share our image of an educator to join our team. The hiring process is a journey both for ourselves and the successful applicants to learn as much about us as we learn about them.
- Providing first class customer service in handling emails, social media enquiries, feedback, compliments & complaints from customers.
- Attend to phone calls promptly.
- Providing good customer service to walk-in visitors and guests.
- Manage the customers’ enquires/complaints through email in a timely manner.
- Ensure that the reception area and all meeting rooms are clean, neat and tidy.
- Assist in day to day administrative matters including (not exhaustive):
- Management of mails and courier packages
- Management of meeting room facilities
- Update and Maintain Internal Phone List
- Assist in the Procurement and Management of General Office and Stationery Supplies – First Aid Boxes, Newspapers, Groceries, Photocopy Paper, Envelopes etc.
Qualifications
- Minimum GCE ‘O’ level and above
- At least 1 year of experience in customer service or similar role
- Pleasant and positive demeanour
- Excellent spoken and written English and Mandarin (Effectively Bilingual is important as this person needs to manage both Singapore and China stakeholders)
- Open-minded and good team player
- Good EQ and interpersonal skills
- Excellent organisational skills with attention to details
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