Ebuy Pte. Ltd. – B2C Customer Service

EBUY PTE LTD, established in 2013, well known in its industry, is the nation’s leading distributor of fresh produce. We supply daily fresh vegetables and fruits as well as dried provisions to food service providers, retailers, restaurants and hotels. We also extended our services to individual household island wide with great supplies of fresh and dried provisions. With the current count of 140 members strong and growing, we are able to cover all aspects of the business. We manufacture delicious dim sum and noodles, we are capable of packing orders on a real-time basis and lastly, we obtain experienced delivery team to send the order to your preferred location across the island. Ebuy strives to become a household brand to the People of Singapore, and become the staple distributor across the F&B industry.

• Handle calls promptly by providing accurate and timely information, alternatives and solutions to customer orders
• Handle online orders, queries and feedback from web, apps & emails.
• Respond to customer queries and concerns with the aim of achieving excellent service standard
• Follow up promptly with customers to resolve issues.
• Provide respondents’ feedback to respective departments to improve customer experience
• Introduce and share products with customers (upselling)
• Perform after- call administration work such as updating customer data details, filing and all related matters