e2e Global Services – Call Centre Agents

e2e is a recruitment agency.  We are recruiting for the above position on behalf of clients.

Selected candidates will be outsourced to clients

Job Description

· Handle customer service hotline and provide the first level of support

- Handle escalated cases that do not fall within FAQs

- Follow-up on outstanding cases and perform call back to customers if necessary

· Team player

· Other ad hoc duties as assigned

 Requirements

· GCE ‘O’/‘A’/ Diploma / Degree holder from recognized institution

· At least 1 to 2 years customer service experience preferred. 

· Is customer-oriented, has positive attitude, able to work under pressure with minimal supervision

· A team player with good writing, interpersonal and communication skills

· Must be able to speak in English and Chinese.  

- Singaporeans and PRs only