Dow Technologies and Systems – Senior Operations Service Manager

We are looking for Senior operations Service Manager require full technical knowledge of customer’s business and related communication needs by advising on enhancements, modifications and/or options in CDN Creates, produces, and distributes performance management reports as required Creates and drives service improvement plans Provides technical guidance regarding preparation of, review and presentation of service metrics Provides ongoing post-implementation technical support across service delivery, service management and billing operations. Identifies and drives process improvements.

Degree in Computer Science with 5 - 6 years’ experience in telecommunication support, maintenance and accountability Experience in service management and service delivery concepts and applying them effectively to account management and customer support Proficient level of understanding of Content Distribution capabilities (i.e. CDN) from end to end Knowledge of Caching, Streaming, Storage, DNS, Security, TCP/IP., Web Delivery Strong consulting ability to advise on network optimization; Strong communication skills, customer focus Experience in working with/in large network organization /Telecommunications providers Understanding of PMP principles and practices Knowledge of Hosting and Cloud technologies ITIL Foundations certified Proficinet in English & Japanese language (spoken / written).