Dow Technologies and Systems – IT Support

We are looking for a It support engineer you should be responsible for installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems. 

BS degree in Information Technology, Computer Science or equivalent. 3 to 5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies products and services. Comfortable working in and assisting others through company help desk software. Extensive experience working with different operating systems including Windows and Mac OS. Time management skills and the ability to establish reasonable and attainable deadlines for resolution. Ability to prioritize and manage several milestones and projects efficiently. Professional written and interpersonal skills are essential when communicating with customers and clients. Experience installing and configuring computer systems and applications for a large company. Accept constructive criticism and customer feedback regarding their experience with software or IT services. 

Attend in person meetings with clients to analyze, troubleshoot and diagnose hardware problems. Actively update, maintain and monitor all aspects of computer networks. Install and configure computer systems and applications within the company. Respond to customer inquiries and assist in troubleshooting and resolving challenges. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved. Assist management in creating training materials pertaining to computer troubleshooting and usage. Act as the initial point of contact for all computer and system related concerns from clients or other employees. Organize and file documentation pertaining to warranties and instructional guides for computer hardware.