Our mission has been to offer AI based solutions and empower HR in automating processes by providing advanced technology to manage tasks such as payroll, leave management, overtime, attendance etc. We also have a huge emphasis on building a comprehensive recruitment portal to retain and attract the best talented candidates for companies. Furthermore, we want to also offer a predictive analysis of jobs & skill requirements. Finally, we want to develop greater transparency between managers, employees and employers to access information regarding employment & performance through available mediums.
Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point) . Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc. Able to understand queries and resolve them in quick duration with a positive & confident attitude o Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams .Talking clients through a series of actions, either via phone, email or chat, until theyve solved .Experience of working with bug tracking software like JIRA o Preparing accurate and timely reports .Good understanding of computer systems, mobile devices and other tech products. Ability to provide step-by-step technical help, both written and verbal Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle
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- Company:
Dow Technologies and System - Designation:
Software Support Executive - Profession:
IT / Information Technology - Industry:
Computer and IT