Circus Social – Social Listening Analyst

Company
Circus Social
circussocial.com
Designation
Social Listening Analyst
Date Listed
15 May 2018
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Marketing / Public Relations, Risk / Product / Project Management
Industry
Others
Location Name
71 Robinson Road, 14-01
Allowance / Remuneration
$800 - 3,000 monthly
Company Profile

Job description

CIRCUS SOCIAL 

SOCIAL LISTENING ANALYST


Corporate Profile:

Circus Social is a digital analytics and insights company that has developed a next-generation intelligence platform, 20/Twenty (www.circussocial.com) to cater to the growing demand for better data analytics for marketers.

Our focus is helping clients track and achieve digital ROI, optimize campaigns and understand consumers through better digital data analytics, monitoring, and insights generation through our services.

Top brands like Coca Cola, Audi, National Library Board of Singapore and MasterCard are customers and agencies like Ogilvy, H&K, Zeno and TBWA are partners.

Who are you?

We are looking for a Insights-hungry Social Listening Analyst.

Being proactive, hardworking, fun and friendly are must- haves! Being comfortable with and having, Social Media, Agency and Marketing Industry knowledge would be a huge plus. Being outspoken, self-driven and enthusiastic would definitely make you stand out.


Job Description

Job Description

Your main responsibilities would be:

You’ll capture and analyze social data, generating actionable insights for our clients.
You’ll also work to define and meet success metrics for our ever-changing social media interactions. Your excitement for analytics and crafting stories from numbers will help you create reports on social media trends and translate findings into insightful actions for stakeholder groups. You’ll tell our clients what issues matter to their customers, leading the discussion on how to improve customer experience from social media feedback.


You’ll consult our clients on the best way to respond to customer issues and how to better engage customers. Ideally you have worked in social media management, but are numbers oriented and interested in an analytical role. Your proven track-record of online engagement will help you identify opportunities for proactive and reactive engagement, as you jump between the creative and analytical sides of social media.

Job Duties:

You will be expected to work across multiple projects at any one time

Be directly accountable for work conducted for assigned clients in terms of analysis, finding insights, creating reports, etc. and produce high quality reports on audience behaviors, user segments and campaign performance.

Analyze, translate and present results of information gathered

Formulate reports on findings and recommendations for company and clients

Provide insights and analytics on assigned projects Work closely and collaborate with other team members to ensure best-in class end-to-end service execution

Maintain reporting that measures the performance of clients social media interactions

Align social media strategy with objectives and goals of our clients

Monitor trends in social media to increase the effectiveness of our monitoring efforts

Communicate research findings to the organization through presentations, dashboards, and executive summaries

Present analysis to stakeholders, including regional audiences

Job Requirements:

Firm understanding of social media platforms

Strong grasp of Excel formatting, able to write formulas, and pivot raw data for analysis.

Experience with social media management publishing tools is preferred, as candidate will be required to utilize our platform 20/Twenty for listening and reporting technologies

Strong analytical, organizational and project management skills

Experienced at properly handling marketing guidelines for large brands and/or highly regulated products

High level of written and verbal communication skills

What we offer:

A fun, fast-paced environment

Working with teams in both Singapore and Bangalore

Great clients and diverse industries

Want to join us?

We'd love someone who's proactive, curious, digitally-savvy, and insightful! Our teams are small – so having a high level of interpersonal skills to work effectively with each other are a must as well!

This position is already closed and no longer available.  You may like to view the other latest internships here.

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