A Customer Service Intern role at BUZUD (under parent entity Roffe International Holdings Pte. Ltd.) is a patient-facing, high-touch support position within Singapore's healthcare technology and smart medical device sector.
Key Responsibilities & Daily Tasks
Omnichannel Support
Managing incoming inquiries across WhatsApp, phone hotlines, live web chat, and email regarding product features, order statuses, warranty registrations, and return/exchange policies.
Showroom Consultation & Product Demos
Welcoming walk-in customers at BUZUD showrooms (such as Raffles Hospital or Novena Square 2 locations).
Demonstrating smart home-health devices like Continuous Glucose Monitoring Systems (CGMS), oxygen concentrators, ECG heart monitors, and blood pressure monitors.
Technical Guidance & App Troubleshooting
Assisting non-technical users—often elderly patients or family caregivers—with mobile app pairing (iOS/Android), device calibration, and basic software navigation.
Issue Escalation & CRM Logging
Documenting feedback, warranty claims, and return requests in the CRM system.
Escalating complex hardware or technical defect issues to quality assurance and technical support teams.
Logistics Coordination
Tracking order status and liaising with the logistics team on equipment deliveries or medical rental drop-offs (e.g., oxygen concentrators).
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Buzud Pte Ltd - Designation:
Customer Service Intern - Profession:
Customer Service / Communications - Industry:
Healthcare / Fitness / Sports - Location:
Downtown Core