Bluesheets – Customer Success Intern

Company
Bluesheets
bluesheets.io
Designation
Customer Success Intern
Date Listed
15 Mar 2023
Job Type
Entry Level / Junior Executive
Part/TempIntern/TS
Job Period
Flexible Start, For At Least 3 Months
Profession
Customer Service / Communications
Industry
Artificial Intelligence / Smart Automation
Location Name
Singapore
Work from Home
Allowance / Remuneration
$1,000 - 1,500 monthly
Company Profile

About bluesheets

Bluesheets is on a mission to bring the most innovative, time & cost saving technology to everyday businesses with our machine-learning and AI-powered system. We’re a financial data platform that sits in-between business and accounting systems, automates manual data entry and brings financial transparency to organizations.

Job Description

About the Role

We are looking for an intern to join our Customer Success team team, delivering the best experience to our growing customer base in Singapore and the wider APAC region. With the guidance of our founders and Customer Success Manager, you will be directly involved in handling and supporting the onboarding of business users in the F&B and hospitality SMB and mid-market segment.

Working closely with the founders in this small, close-knit team you are customer-obsessed, have a knack for building relationships, and above all are an efficient operator that thrives in a fast-paced environment. Our team fosters a culture of open communication, cross-functional teamwork and a strong sense of ownership. This means you will have a lot of autonomy, learn a lot and have the support of a collaborative team behind you!

What you’ll do

  • Help with user onboarding tasks and provide basic user support

  • Troubleshoot ad hoc issues as and when they arise

  • Work with the company’s Growth, Customer Success and Operations teams and provide support to their queries

  • Consistent communication to resolve ad-hoc issues via Slack, Email, WhatsApp and verbally

  • Develop knowledge base content as and when required


About you

  • Background of studies or experience in the Accounting / Finance / Economics / Engineering / Communications field

  • Basic knowledge of Microsoft Office, Google Suite Tools is required

  • Youre technology savvy and pick things up quickly

  • A growth mindset, constantly looking for ways to improve and supercharge your skills

  • Exceptional written and verbal communication, you’re comfortable striking up a conversation with anyone

  • Knowledge of finance, back-office admin or hospitality tech & operations preferred but not essential

  • A genuine passion for bringing solutions to customer problems; we are transforming the way SMBs do business and want to work exclusively with individuals who love bringing joy to our users!

  • An ambition to grow with this company! You are constantly striving to improve your ability to sell, manage and grow to achieve bigger things


Nice to Haves

  • High growth or early-stage start-up experience

  • Experienced in customer support with B2B SaaS or similar technology

  • Knowledge of Accounting / Bookkeeping / Finance is a plus


Additional Information

Bluesheets treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is already closed and no longer available.  You may like to view the other latest internships here.

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