BlueSG Pte Ltd – Call Centre Advisor (Part-time)

BlueSG Pte Ltd
Call Centre Advisor (Part-time)
Date Listed
22 Sep 2022
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Job Period
Immediate Start, For At Least 3 Months
Customer Service / Communications
Location Name
16 Science Park Road, Singapore
16 Science Park Rd, Singapore
Allowance / Remuneration
$600 - 2,000 monthly
Company Profile

BlueSG car-sharing service offers a smart, convenient, flexible and affordable mobility option to all Singaporeans, complementing public transport while reducing the need for car ownership. The service’s 100% electric fleet also provides a sustainable transport solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.  

BlueSG members have 24/7 access to a large network of shared electric Bluecar vehicles, at self-service charging stations located in public housing, city center and commercial estates around Singapore.

Job Description

Key Responsibilities:

  • Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
  • Resolve customers’ enquiries, complaints and feedback
  • Assist with membership enrollment process
  • Provide remote technical assistance to customers
  • Manage outgoing calls to customers during customer journey including satisfaction survey
  • Analyze each situation and escalate calls to the right team

Key Requirements:

  • Able to work on shift hours
  • Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
  • Excellent team working skills and flexibility in approach to work
  • Strong organizational skills, ability to multi-task and detail oriented

Related Company Review:

Type: Taxi & Car Services / Transportation & Logistics
Good place to work
Pros: Great culture, down to earth people, can WFH, new opportunities with Goldbell taking over, business doing good
Cons: Office at Kent Ridge a bit far depending on where you stay
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