BlueSG Pte Ltd – Call Centre Advisor (Part-time)

BlueSG car-sharing service offers a smart, convenient, flexible and affordable mobility option to all Singaporeans, complementing public transport while reducing the need for car ownership. The service’s 100% electric fleet also provides a sustainable transport solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.  

BlueSG members have 24/7 access to a large network of shared electric Bluecar vehicles, at self-service charging stations located in public housing, city center and commercial estates around Singapore.

Key Responsibilities:

• Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
• Resolve customers’ enquiries, complaints and feedback
• Assist with membership enrollment process
• Provide remote technical assistance to customers
• Manage outgoing calls to customers during customer journey including satisfaction survey
• Analyze each situation and escalate calls to the right team

Key Requirements:

• Able to work on shift hours
• Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
• Excellent team working skills and flexibility in approach to work
• Strong organizational skills, ability to multi-task and detail oriented