BLKJ – Account Management Intern

THE ROLE

We are currently adding members to an agile, multi-disciplinary content team tasked with quickly and efficiently planning, producing and publishing content designed to facilitate positive social media engagement between brands and their guests. The social media content team is dedicated to increasing speed of execution for digital content creation, stewarding our client’s social media voice, and creating social engagement opportunities around tent-pole brand & moments.

We are looking for an Account Management Intern to work closely with the team on day-to-day operations of our client-facing social content team. This team is responsible for supporting our clients with management of social brand channels, with responsibilities including editorial prioritization, calendaring, copywriting, publishing and analytics. The selected candidate will support the BLKJ social team in managing a global and exciting airline brand. The ideal candidate will have experience in digital and social communications and a curiosity for travel.

You will be responsible for helping to make the brand’s digital and social presence best-in-class in their competitive space in terms of reputation, growth, engagement, innovation and quality.

KEY ROLES AND RESPONSIBILITIES

Account Management

• Maintain relationships with key individuals from clients team
• Maintain relationships with key individuals from our cross agency partners
• Assure flawless execution of client projects, prioritize resources and keep wider team informed of progress and changes
• Participate in regular account reviews with account management team
• Participate in interactive strategy development with creatives
• Confident in interacting with clients and executive teams

Project Management

• Basic project management skills to ensure that projects are delivered in a timely manner
• Work closely with account and project management on timelines for multiple projects 

Social Assets Ownership

• Rich media asset management
• Work closely with Social Media Content team to identify trend-jacking topics across all markets
• Work closely with Social Media Content and Media teams to ensure the seamless management of content across all teams
• Oversee the timely production of clear, concise written documentation for project deliverables across all Scoot content

Reporting

• Collaborate with insights & analytics team on performance reports, ad-hoc reports, hashtag strategies, social listening conversations, etc.
• Analysis of social conversations across all platforms for monthly reports
• Content analysis and learnings
• Develop reports and case studies for major campaigns and always on deliverables

Creative

• Participate in campaign planning brainstorms
• Work closely with creative team throughout content development
• Work closely with account copywriters for daily content