Bay Hotel & Resort Pte Ltd – Guest Relations Officer

Bay Hotel Singapore is a new four-star hotel located on the Telok Blangah heritage site and at the gateway to Sentosa, with easy access to Resorts World Sentosa, Universal Studios, luxury stores, urbane beach clubs as well as the CBD area. With a view towards creating a different and dedicated guest experience, we invite you to join our fun, robust and energetic team to kick-start an exciting career.

As a team player we will achieve following:

• Ensure guests are taken care of and assigned their respective rooms
• Don’t forget the payment!!!!!! This is where we will perform cashiering
• We will assist to guest queries, guide them, resolve them and offer them their best stay experience in Singapore
• We will perform tasks together in rotating shifts (sunny mornings or glamorous lit up night)
• Use latest technology for performing your tasks. Effortless work process just by the use of ipad and latest apps. Save environment. Go paperless!!!!
• Make your own decision to deliver the best guest experience. Empowerment is the key at Bay and that is all you need

Job Requirements

• Strong believer of service excellence
• Well-groomed and pleasant disposition
• A team player & able to work independently
• Resourceful, with a positive working attitude
• Able to work on rotating shift including weekends
• Able to supervise, handle a team, work closely with GRM