Banyan Tree is a leading upscale resort owner, developer and operator of a number of highly acclaimed and multiple award-winning resorts and spas throughout the region. To date, Banyan Tree manages and/or has ownership interests in 37 resorts and hotels, 70 spas, 82 retail galleries and 3 golf courses that spread across 6 Continents and 26 Countries. We are now seeking an enthusiastic and qualified individual to fill up the following position:
OPERATIONS
• Installing and configuring computer hardware, software systems, networks, printers and IT equipment’s.
• Managing helpdesk ticketing system and responding to them in a timely and efficient manner
• Provides first-level technical support and liaise with external vendors for support on hardware and software and basic network issues
• Provide on-site, desktop and remote support
• Monitor and maintain Computer Systems, Local Area Network and Infrastructure.
• Repair and replace equipment’s as necessary, plan maintenance activities and upgrades for new/existing installs.
• Liaise with vendors to maintain telecommunication system, i.e.: internet connection line, leased line, PBX, call centre, etc.
• Assist in implementation of IT related projects
• Assist all departments to have effective use of any Information Systems in line with the company’s policies and procedures.
ADMINISTRATION
• Maintain documentation of servers, desktops and notebooks PC
• Manage IT Assets on hardware inventory and warranty information
• Manage IT Assets on software inventory, ensure that only licensed software is installed
• Assist departments to get the quotations for the hardware, software and systems.
GENERAL
• Contribute to the morale and team spirit of the company by maintaining effective relationships with colleagues
• Perform additional duties as directed by supervisors
• Is fully conversant with all health and safety, fire and emergency procedures
• Maintains a high standard of personal hygiene, dress, uniform, and body language
• Is polite and professional in any situation where the image or regulation of the company is represented
• Attends meetings and training as required by Supervisors and Manager
Requirements:
• Tertiary qualification in computer science, computing, engineering will be an advantage
• Good problem solving skills
• Ability to prioritise, delegate and meet deadlines
• Technical and logical thinking process.
Related Job Searches:
- Company:
Banyan Tree Hotels and Resorts Pte. Ltd. - Designation:
Helpdesk Assistant - Profession:
IT / Information Technology - Industry:
Hotel and Accommodation Services