AXS Pte Ltd was founded in year 2000 on the notion of bridging the digital barrier between consumers and business organisations. With a remarkable 25-year track record in catering to the bill payment needs of both consumers and organisations on a multi-channel ubiquitous platform, AXS has emerged as the foremost payment solutions provider in Singapore. To date, we have processed over 650 million bills with total payment value exceeding $210 billion for Singapore residents. Over one million consumers every month continues to access AXS’s extensive range of over 600 bill payment services through our network of kiosks, mobile app and Internet portal. With a strong foothold in Singapore’s digital payments industry, AXS’s next step is to transform into a regional cloud-based payment solutions provider. AXS plans to not only deliver a more powerful and seamless payment experience to organizations and consumers regionally, but also strengthen and innovate existing business operations, creating more value for all AXS’ consumers and organisations. Here at AXS, we believe that life is short and should be spent on what matters. Which is why AXS is going beyond bill payment to bill management services for our users. Providing an efficient, effortless and safe payment experience, AXS aims to give our users access to all that life has to offer, uninterrupted.
We are looking for a detail-oriented Payments Technical Analyst to support payment operations by investigating and resolving transaction discrepancies. The role involves analyzing transaction flows, reviewing backend system logs, performing root cause analysis, and working closely with internal teams to diagnose and resolve payment processing issues.
Responsibilities:
- Analyze backend application logs, transaction records and system-generated events to identify the root cause of payment and settlement issues.
- Perform root cause analysis on transaction issues and recommend corrective actions to prevent recurrence.
- Investigate technical issues and support resolution of production incidents impacting payment processing.
- Monitor payment flows, operational dashboards, alerts, and system monitoring tools to identify exceptions, anomalies, and service disruptions.
- Liaise with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to resolve issues promptly.
- Ensure all investigations are completed within defined timelines and in line with service level agreements.
- Maintain accurate records of investigations, resolutions, and audit trails Support reconciliation processes and ensure alignment between payment systems and records.
- Escalate critical issues and risks in a timely manner to relevant stakeholders.
- Ensure compliance with regulatory requirements, internal controls, and AML/CFT guidelines.
- Participate in process improvement initiatives to enhance efficiency, accuracy, and control.
Qualifications:
- Bachelor’s degree or diploma in Computer Science or a related field.
- 3–6 years of experience in payments, or settlement investigations, technical operations, production support, systems analysis, or a related function.
- Ability to analyze application logs and troubleshoot transaction processing issues.
- Basic understanding of APIs, system integrations, databases, and transaction processing workflows.
- Familiarity with SQL or database querying for investigation and reconciliation purposes is advantageous.
- Exposure to production support, incident management, or technical troubleshooting environments is preferred.
- Strong communication skills and ability to work with cross-functional teams.
Kindly note that only shortlisted candidates will be notified.
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- Company:
AXS Pte Ltd - Designation:
Payments Technical Analyst - Profession:
IT / Information Technology - Industry:
Finance - Location:
Kallang