Company
AXS Pte Ltd
axs.com.sg
Designation
Customer Service Officer (Contract)
Date Listed
21 May 2024
Job Type
Entry Level / Junior Executive
Free/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
Customer Service / Communications
Industry
Finance
Location Name
River Valley, Singapore
Address
River Valley, Singapore
Map
Allowance / Remuneration
$2,000 - 2,400 monthly
Company Profile
AXS is a leading solution provider and operator of an Electronic Service Delivery Network (ESDN), a delivery platform with AXS Stations as the first channel, which allows organisations to reach out to their target audience.
With over 650 AXS Stations strategically located island-wide, our users have convenient access to more than 600 payment services, including payment of bills and fines, topping-up of pre-paid telecom cards, purchase of movie tickets and accessing government eServices.
AXS has since grew its network and access points to include the following channels:
- AXS e-Station
- AXS m-Station
Job Description
Job Description
- Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
- Ability to understand customers needs and provide appropriate solutions
- Consistently deliver quality service to achieve customers satisfaction
- Ensure proper follow up, escalation & closure of individual case
- Provide accurate product and service information to customers
- Resolve queries efficiently and escalate issues promptly
- Perform KPIs set by Supervisors
- Others duties assigned by Supervisors
Qualifications
- Minimum “O” Levels (one year of relevant work experience will be an advantage)
- Customer service oriented and possesses strong problem solving skills
- Team player, initiative and willing to learn with positive mindset
- Able to adapt changes and work in a fast-paced environment
- Good interaction, communication and interpersonal skills
- Possesses self confidence and ability to multi task
- Willing to work weekends and public holidays
Application Instructions
Related Company Review:
AXS
www.axs.com.sgType: Financial Transaction Processing / Financial Services
“Vibrant culture”
Pros: most colleagues are friendly. You can feel that management really cares about their employees.
Cons: Some managers are hard to work with.
Pros: most colleagues are friendly. You can feel that management really cares about their employees.
Cons: Some managers are hard to work with.
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Related Job Searches:
- Company:
AXS Pte Ltd - Designation:
Customer Service Officer (Contract) - Profession:
Customer Service / Communications - Industry:
Finance - Location:
River Valley
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