Aspire Lifestyles is the world’s leading provider of Concierge Services & premium Benefit Solutions to best-in-class loyalty programs.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
With 25 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services• End-to-end Airport Services
• Custom-built Benefits, Experiences and Events
• Comprehensive Travel & Medical Assistance
• Travel Security Advice
• Health and Wellness Expert Advice
• Online Destination Reports
• Auto and Home Assistance
• Customisable Digital Solutions
•Handles customer requests on behalf of our clients, via phone, email, and/or chat.
•Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
•Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.•Establish relationships with customers, learning their likes and dislikes.
•Strives to leave the customer with a positive customer experience feeling after every contact.
•Conduct outbound calls to customers introducing Concierge service and other benefits.
•Provides accurate and timely information regarding requests.
•Provide services as per contractual scope of services and be able to say “no” positively.
•Applies high quality customer service guidelines when fulfilling customer requests.
•Leverages current partners and utilizes Internet and other resources to fulfill requests.
•Communicates responses in a clear, professional, timely and concise manner.
•Represents clients in a professional, courteous manner.
•Share feedback about destination and service trends with team.
•Work with team and resources to provide customer with requested service.
•Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
•Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information.
•Applies client and Group policies as applicable whenever interacting with customers.
•Protect all customer personal data at all times and escalate when there is an incident.
Related Job Searches:
- Company:
Aspire Lifestyles - Designation:
Lifestyles Concierge (Flex) - Profession:
Customer Service / Communications - Industry:
Hotel and Accommodation Services, Retail / eCommerce