Aptiv8 IT Solutions Pte. Ltd. – Technical Support Intern

Company
Aptiv8 IT Solutions Pte. Ltd.
aptiveight.com
Designation
Technical Support Intern
Date Listed
05 May 2021
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/PermPart/TempIntern/TS
Job Period
Immediate Start, For At Least 6 Months
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Upper Paya Lebar Road, Tai Seng MRT Station (CC11), Singapore
Work from Home
Address
33 Upper Paya Lebar Rd, Singapore 534803
Map
Allowance / Remuneration
$650 - 800 monthly
Company Profile

WHO WE ARE

Aptiv8 is a Singapore Based IT Solutions provider helping clients with the digitalization of their business processes. We are involved in many public and private digitalization initiative for across multiple industries

We operate across Asia, Australia & Middle East providing Enterprise and Project level software solutions for medium to large organizations

Our key differentiator – experience on large to mega projects & regional Enterprises

WHAT WE DO

We provide industry-leading software solutions and have serviced some of the Asia-Pacific & Middle East region's largest projects

Helping Clients meet their compliance obligations and manage their risk and to influence the outcomes of their projects.
Assisting in Project Delivery & Operations are our specialization

Job Description

Responsibilities:

Research and identify solutions to software issues.
Ask customers targeted questions to quickly understand the root of the problem.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Refer to internal databases or external resources to provide accurate tech solutions.
Follow up with clients to collect requirements and conduct demo.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals
Conduct product training to new customers, include remote/face to face training and initial device setups if needed.
Provide technical support on enquiries via phone / email / live chat tools.
Quality checking / Testing on new software version, working with the development team to ensure the software quality and solving issues.

Requirements :
Good communications skills and customer service mindset, Fluent in English and Mandarin.
Self-motivated & independent, fast learner, and good team player.
Attentive, detailed person, possess good initiatives and pro-active.
Strong IT and Software troubleshooting skills, familiar with Windows/App/Website/Software.
Able to work in a fast-paced environment.
Ability to diagnose and troubleshoot basic technical issues.
Diploma or Degree in Computer science, Information system or related field

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