Aptiv8 IT Solutions Pte Ltd is a Singapore Based IT Solutions provider helping clients with the digitalization of their business processes. We are involved in many public and private digitalization initiative for across multiple industries
We operate across Asia, Australia & Middle East providing Enterprise and Project level software solutions for medium to large organizations
Our key differentiator – experience on large to mega projects & regional Enterprises
WHAT WE DO
─ We provide industry-leading software solutions and have serviced some of the Asia-Pacific & Middle East region's largest projects
─ Helping Clients meet their compliance obligations and manage their risk and to influence the outcomes of their projects
─ Assisting in Project Delivery & Operations are our specialization
Responsibilities:
Research and identify solutions to software issues.
Ask customers targeted questions to quickly understand the root of the problem.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Follow up with clients to collect requirement and conduct demo.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals
Conduct product training to new customer, include remote/face to face training and initial devices setups if needed.
Provide technical support on enquiries via phone / email / live chat tools.
Quality checking / Testing on new software version, working with the development team to ensure the software quality and solving issues.
Requirements :
Good communications skills and customer service mindset, Fluent in English and Mandarin.
Self-motivated & independent, fast learner, and good team player.
Attentive, detailed person, possess good initiatives and pro-active.
Strong IT and Software troubleshooting skills.
Able to work in a fast-paced environment.
Ability to diagnose and troubleshoot basic technical issues.
Welcome fresh graduate / Without experience are welcome.
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- Company:
Aptiv8 IT Solutions Pte Ltd - Designation:
Technical Support Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Toa Payoh