Alpheaus Pte Ltd – Service Desk

Company
Alpheaus Pte Ltd
alphaeus.com.sg
Designation
Service Desk
Date Listed
12 Apr 2024
Job Type
Entry Level / Junior Executive
Full/PermFree/Proj
Job Period
Immediate Start, For At Least 6 Months
Profession
IT / Information Technology
Industry
Human Resources
Location Name
Changi South Avenue 1, Expo MRT Station (CG1), Singapore
Address
21 Changi South Ave 1, #01-02, Singapore 486065
Map
Allowance / Remuneration
$2,000 - 2,500 monthly
Company Profile

Our company is IT Industry, servicing government project and commercial project. 

Location: Changi Business Park

Working hours: Monday – Friday, 8am - 6pm. With alternate Saturday (half day) and OT may be needed.

Job Description

Service Desk | Cert Provided | No experience required | Singaporean only


Responsibilities:

  • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  • Coordination for employee user account administration, activation, changes, and terminations.
  • Receive and answer all users' IT service request calls.

Requirements:

  • Candidate must possess at least Nitec/Higher Nitec in any field
  • IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
  • Possesses good communication skills
  • Able to perform in stressful environment (Call Center)
  • Singaporean only

Others:

  • 5.5 days, required to working on Sat/Sun day, half day.
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