Alphaeus Pte Ltd – Intern, Service Desk Engineer

At our core, we aim to be the leading provider of innovative IT solutions, helping businesses worldwide achieve operational excellence and drive sustainable growth through technology.

We don’t believe in one-size-fits-all. Instead, we strive to understand the unique needs of each industry, deploying the right mix of talent and technology to solve complex challenges. Our mission is simple: to ensure our clients thrive in a digital-first world.

What Sets Us Apart

• Innovation-driven: We design forward-thinking solutions that keep businesses ahead.
• Global reach: Supporting organizations across industries and geographies.
• Operational excellence: Streamlining processes to maximize efficiency and impact.
• Sustainable growth: Leveraging technology to build long-term success.
• Industry-focused: Tailoring solutions to meet the distinct challenges of each sector.

We’re hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This internship offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting in a dynamic environment.

Key Responsibilities

• Respond to service requests via phone, email, or ticketing system.
• Provide first-level support for hardware, software, network, and access issues.
• Assist with accounts: setup, password resets, and system access controls.
• Document incidents and resolutions accurately in ITSM tools.
• Support IMAC requests: system installations, moves, adds, and changes.
• Escalate issues to relevant technical teams when needed.

Requirements

• Passion for IT and service delivery.
• Strong communication and problem-solving skills.
• Basic IT knowledge: systems, networks, and user account management.
• Commitment: 5.5 days, minimum 6 months. Immediate availability is welcomed.

What You’ll Gain

• Valuable IT support experience in a professional environment.
• Development of technical troubleshooting skills and customer service abilities.
• Exposure to incident management and IT operations best practices.