Accomy – Customer Service Intern

Accomy is a leading travel reservation platform that allows users to easily discover and book destinations for their journeys. With a user-friendly interface and seamless booking process, Accomy aims to elevate the travel experience. Whether you're planning a vacation or a business trip, your perfect gateway is just a tap away. Start exploring today! 

We are seeking a motivated and enthusiastic Customer Service Intern to join our team. This internship provides an excellent opportunity to gain hands-on experience in customer service operations and enhance your skills in communication, problem-solving and team collaboration. As an intern, you will support the customer service team by addressing customer inquiries and contribute to the smooth functioning of customer support processes. 

Responsibilities 

• Customer Interaction: Assist in responding to customer inquiries via phone, email, chat, or social media platforms, ensuring a positive and professional experience. 

• Issue Resolution: Help resolve customer complaints, concerns, or issues in a timely and efficient manner, escalating complex matters to senior team members as needed. 

• Data Entry and Documentation: Assist with updating customer records, entering orders, and maintaining accurate logs of customer interactions. 

• Product Knowledge: Learn about company products/services to provide informed responses to customers. 

• Feedback Collection: Help gather customer feedback to identify areas for service improvement. 

• Team Collaboration: Collaborate with other team members to ensure customer service goals and deadlines are met. 

Qualifications

• Currently enrolled in university or with a diploma, ideally in Business Administration, Communications or related field. 

• Technical proficiency: Basic understanding of computer systems and Microsoft Office Suit (Excel, Word, etc.). 

• Fluency in English and Mandarin is a requirement as you will be communication with colleagues/clients based overseas. 

• Additional fluency in other languages is a plus. 

What we offer

• Opportunities for career advancement within various teams and global locations 

• A modern work environment 

• A diverse, dynamic team that fosters inclusivity 

• Competitive salary and comprehensive benefits package