Raffles Medical Group Ltd – Administrative & Patient Coordination Support Intern

Key Responsibilities

Appointment & Patient Coordination

· Support the coordination of patient appointments and related administrative activities.

· Send appointment confirmations, reminders and other relevant information to patients via email and/or WhatsApp.

· Follow up with patients on outstanding information, documents, appointments or actions where required.

· Respond to general patient enquiries and escalate clinical or other matters to the appropriate team member when necessary.

· Coordinate with internal stakeholders to ensure that patient-related administrative matters are followed through in a timely manner.

Post-Appointment Follow-Up & Closure

· Support administrative activities following the completion of patient appointments.

· Ensure that required follow-up actions are tracked and completed.

· Send reports and relevant documentation to patients in accordance with established processes.

· Follow up on outstanding reports, documents or actions with the relevant internal teams.

· Maintain appropriate records of communications and follow-up activities.

· Ensure that each patient case/appointment is administratively closed once the required actions have been completed.

General Administrative Support

· Assist with preparation, compilation, formatting and distribution of reports and documents.

· Maintain patient and appointment records accurately and in a timely manner.

· Support data entry, filing, tracking and other routine administrative activities.

· Assist with maintaining trackers or records for appointments, reports and follow-up actions.

· Support the HealthyLongevity Centre team with other administrative and operational duties as assigned.

Requirements

· Prior administrative, customer service or healthcare experience would be advantageous.

· Good written and verbal communication skills, with the ability to communicate professionally with patients.

· Comfortable using email, WhatsApp and other communication channels for patient coordination.

· Proficient in Microsoft Office applications, particularly Word, Excel and Outlook.

· Organised and meticulous, with strong attention to detail and follow-through.

· Able to manage multiple administrative tasks and follow-ups concurrently.

· Able to handle confidential patient and personal information with a high level of discretion.

Desired Attributes

· Responsible, dependable and able to work with minimal supervision after appropriate training.

· Proactive in following up and closing outstanding tasks.

· Patient-focused with a professional and courteous communication style.

· Strong sense of ownership and attention to detail.

· Comfortable working in a healthcare and preventive health environment.