Yoga Movement Pte. Ltd. – Studio Host (Customer Service Representative)

Our Studio Hosts are the welcoming face of YM – the energy clients feel the moment they walk through our doors.

You’ll balance client experience, membership engagement, and daily studio operations, creating an environment where every visit feels seamless, personal, and worth coming back for. Success in this role isn’t just about efficiency – it’s about making every client’s hour with us count.

WHAT YOU’LL BE DOING:

1. Customer Experience & Engagement (30%)

• Be the warm, approachable presence that makes every client feel welcome.
• Proactively engage with clients to guide them towards membership options and packages that best suit their needs.
• Manage interactions across in-person, phone, email, and WhatsApp with responsiveness and hospitality.
• Proactively engage with clients to guide them towards membership options and packages that best suit their needs.
• Assist with class check-ins, bookings, and payment processing.
• Be fluent in class schedules, offerings, promotions, and studio policies to support clear, confident communication.
• Uphold the YM brand voice in every interaction: confident, engaging, fun, and personal.

2. Client Engagement & Conversions (30%)

• Approach memberships as part of hospitality – confidently inviting clients to take up packages and memberships.
• Follow up with leads through genuine conversations, building warm and ongoing engagement.
• Keep clients engaged by sharing relevant promotions and offerings.
• Share key insights from client interactions and work with the Studio Manager to refine engagement strategies.
• Communicate active promotions to clients and invite them to take them up in a way that feels natural and supportive.
• Assist in executing campaigns by sharing information and continuing conversations with clients, ensuring promotions feel seamless and personal.

3. Studio Operations & Maintenance (30%)

• Complete opening and closing duties to keep the studio running smoothly.
• Maintain a clean, organised, and welcoming environment (i.e., reception area, equipment, changing rooms, and toilets) across all spaces.
• Restock essentials (towels, water, etc.) with attention to detail.
• Assist the Studio Managers in the monthly stock take and report low stock promptly.
• Report and resolve maintenance issues quickly.
• Handle day-to-day admin and operational tasks with reliability.

4. Activation & Brand Support (10%)

• Be the front-line host during events, ensuring a premium YM experience – warmly welcoming clients, assisting check-ins, and ensuring all event clients have a premium YM experience.
• Assist with event setup and client management.
• Capture live content and create simple social media content to enhance YM’s brand presence.
• Help bring the YM community to life through by helping every client feel part of the YM community.

WHO YOU ARE:

We’re looking for more than skill - we’re looking for people who naturally make others feel at ease.

You’ll thrive in this role if you are:

• Warm & empathetic - you genuinely care about how people feel
• Positive & collaborative - you bring good energy and work well with others
• Proactive & resourceful - you take initiative and solve problems
• Attentive & observant - you notice the details that make clients feel recognised
• Reliable & professional - consistent, well-groomed, and dependable
• Self-aware & grounded - you carry yourself with integrity

WHAT SUCCESS LOOKS LIKE

• Clients feel welcomed, recognised, and cared for from start to finish
• The studio runs smoothly because you anticipate needs before they arise
• You work seamlessly with your team to support both operations and growth
• The space is always clean, polished, and client-ready
• Clients leave feeling good - not just about the class, but about the experience