Write Edge Learning Centre – Customer Service Associate for English Enrichment Centre

Company
Write Edge Learning Centre
write-edge.com
Designation
Customer Service Associate for English Enrichment Centre
Date Listed
28 Jan 2022
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Full/PermPart/Temp
Job Period
Immediate Start - Dec 2022
Profession
Education / Training
Industry
Early Childhood Care and Education
Location Name
Singapore
Allowance / Remuneration
$400 - 3,500 monthly
Company Profile

At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.
The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.
From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 7 physical branches,1 online arm called WELearn and also offer online classes to students in Malaysia.
With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.
Our Vision: To be Singapore's Leading English and Writing Enrichment Specialist
Our Mission: To make the Mastery of English and Writing possible for every student
https://sg.linkedin.com/company/write-edge
http://write-edge.com/careers

Job Description

We are looking for a driven, resourceful, committed, creative and independent individual to join our team! Join a fast-growing SME and have a fruitful, hands-on experience with close mentorship. Your insightful contribution will help to develop, expand and maintain our existing business processes and systems. 

Job Rsponsibilties: 1. Manage centre’s daily operations 2. Student-related tasks and duties 3. Payment-related tasks and duties 4. Answer enquiries (calls, walk-ins) 5. Handle parents’ complaints 6. Manage flow of students and parents during transition of classes 7. Opening / closing of centre 8. Arrangement of replacement classes 9. Introduce programmes to parents 10. Manage weekly class schedule 11. Manage teachers’ weekly teaching schedule 12. Any other adhoc tasks or duties that may be assigned time to time

Jobscope in detail: (1) Ensure smooth branch operations Housekeeping Stocks & pantry supplies Printing & slotting of worksheets Classroom labels Ensure transition is smooth Preparation of invoices Printing schedule/ putting up notices Maintaining printing / electricity costs Increase number of students Maximising the classes

(2) Provide excellent customer service to Parents and Students / Meeting their needs New parents: Enquiries / Walk ins Manage trials Sharing of curriculum On-boarding new students (Direct/ coordinate students into the correct class / timings) Bridge between teachers & parents Termly updates Arrange / coordinate make up Follow up on withdrawals Troubleshoot Handle complaints

(3) Management of Teachers / Replacement Teachers Manage PT Teacher’s leave Ensure they are dressed appropriately Communications with parents Ensure that they return worksheets to the students Manage teachers if there is feedback from parents

Requirements: - Proficient in Google Docs, Sheets, MS Word, Excel, Powerpoint and technology in general - Able to adapt to a fast-paced and changing work environment - Able to react and to solve problems efficiently & effectively - Communicate in verbal and written English proficiently - Excellent organisation skills - Meticulous and able to pay high attention to details - Accountable and responsible for day to day tasks - Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally - Warm and friendly disposition - Cheerful, positive and driven - Ability to work well as a team - Able to build rapport and relationship with parents, students & colleagues - Willing-to-learn attitude

Location(s): We have 8 branches islandwide. Please see the list of locations at https://www.write-edge.com/locate-us/

Work Hours: - Flexible Schedule - Must be able to work at least one weekend.

Mon to Fri: 1pm - 10pm Saturday : 830am - 830pm (2022 onwards) Sunday: 830am - 830pm (2022 onwards)

This position is already closed and no longer available.  You may like to view the other latest internships here.

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