White BeeHoon Restaurant Pte Ltd – F&B Operations Executive

Join White Restaurant – Where Good Food and Great People Create Joy

At White Restaurant, we are more than just a restaurant—we are a family that believes in sparking joy and happiness for everyone. Established in 1999, we are the founder of the iconic "White Beehoon", a dish that has won the hearts of many. Over the years, we have built a strong reputation for serving delicious uniquely Singaporean dishes in a warm and welcoming environment across our 9 outlets in Singapore.

But we’re not stopping here.

We are on a mission to become the leading F&B brand by consistently delivering good food, good service, and a great dining experience. To achieve this, we are undergoing an exciting business transformation, putting people first—our team, our customers, and our future.

Why Join Us? Be Part of Something Bigger – We are rewriting the future of casual Chinese dining, and we need talented individuals like you to help us build a brand that we can all be proud of. Imagine being able to say, “I helped build White Restaurant into what it is today.” Grow with Us – We believe in continuous learning and 1% daily improvements. Whether you're in Front of House (Service Team) or Back of House (Kitchen Team), you will receive training, support, and development opportunities to sharpen your skills and grow your career. A Culture That Cares – Our core values guide everything we do: Safety First – We ensure a safe and clean working environment. Doing Everything Right – We take pride in quality and consistency. Making Excellence a Habit – We strive for improvement every day. Teamwork in Everything – We support and uplift one another. Learning & Growing Daily – We believe in developing our people. Empathy & Humility – We treat everyone with respect and understanding.

Come Join Our Family!

This is not just another job—this is an opportunity to be part of something meaningful. We cannot do this alone—we need passionate, driven individuals like you. If you want to work in a supportive, fast-growing, and rewarding environment where your contributions truly matter, whether you’re an experienced F&B professional or eager to start a meaningful career in the industry, there is a place for you at White Restaurant!

Join us now and be part of our exciting journey. Together, let’s create a dining experience that brings joy to everyone!

Apply today and take the first step towards a rewarding career with White Restaurant!

6-Month Learning Objective for Intern: F&B Operations Executive Track

The objective of this 6-month internship is to equip the intern with practical outlet operations exposure, basic supervisory capability, and the confidence to support White Restaurant’s daily F&B operations as an entry-level F&B Operations Executive. By the end of the internship, the intern should be able to assist with outlet audits, service standards, cost monitoring, staff coordination, customer recovery, and operational reporting under the guidance of the Operations Manager.

Month 1: Orientation and Foundation

• Understand White Restaurant’s brand standards, outlet structure, reporting lines, and expectations of an F&B Operations Executive.
• Learn key SOPs covering service flow, food quality checks, hygiene standards, opening and closing procedures, and customer handling.
• Shadow outlet managers and senior team members to observe daily operations, peak-period execution, and communication routines.
• Deliverable: Complete orientation checklist and submit a short reflection on key operational observations.

Month 2: Outlet Operations and Service Execution

• Support frontline service operations during selected shifts to understand guest flow, table turnover, queue management, and service recovery.
• Observe how outlet teams manage manpower deployment, shift handovers, and peak-hour priorities.
• Assist in checking service readiness, cleanliness, staff grooming, and basic outlet organization before operations begin.
• Deliverable: Prepare a weekly outlet observation report highlighting service strengths, gaps, and suggested improvements.

Month 3: SOP Compliance, Food Safety, and Audit Readiness

• Learn how operational audits are conducted, including cleanliness checks, food safety practices, equipment condition, storage standards, and documentation accuracy.
• Assist the Operations Manager or Restaurant Manager in conducting basic checklist-based outlet inspections.
• Understand follow-up action planning for non-compliance issues and how corrective actions are tracked.
• Deliverable: Complete at least two supervised audit checklists and summarize key improvement actions.

Month 4: Cost Awareness and Performance Monitoring

• Develop basic understanding of sales performance, labour cost, food cost, wastage control, productivity, and operational overheads.
• Assist in compiling sales and productivity information for review by the Operations Manager.
• Observe how outlet managers make decisions to balance service quality, manpower, and cost control.
• Deliverable: Prepare a simple performance summary using selected outlet data and identify two practical cost-control opportunities.

Month 5: Team Support, Communication, and Customer Engagement

• Support communication between outlet teams and the Operations Manager by helping to follow up on action items, updates, and operational reminders.
• Observe basic coaching conversations, service briefings, and feedback sessions with outlet staff.
• Learn proper customer recovery steps, including acknowledging concerns, escalating issues, and closing feedback loops professionally.
• Deliverable: Draft a short team communication update and document one customer service recovery learning case.

Month 6: Consolidation and Readiness Assessment

• Apply learning by supporting a selected outlet improvement initiative, such as audit improvement, service consistency, reporting accuracy, or productivity enhancement.
• Demonstrate ability to prepare clear updates on outlet performance, operational issues, corrective actions, and follow-up status.
• Receive final feedback from the Operations Manager on operational knowledge, communication, initiative, reliability, and readiness for an F&B Operations Executive role.
• Deliverable: Present a final internship summary covering key learning, outlet improvement contribution, and development areas for the next 6 months.

Success Measures

• Shows consistent understanding and application of key SOPs and audit standards.
• Completes assigned reports, checklists, and follow-up tasks accurately and on time.
• Communicate professionally with outlet teams, managers, and customers.
• Demonstrates commercial awareness of sales, labour, food cost, wastage, and productivity.
• Displays initiative, accountability, and readiness to support multiple outlets under supervision.

Formal Internship Development Plan

Timeline

Learning Objective

Key Activities

Deliverables

Evaluation Criteria

Month 1

Build foundation in White Restaurant’s brand standards, outlet structure, SOPs, and expectations of an F&B Operations Executive.

Attend orientation, review SOPs, understand reporting lines, and shadow outlet managers during daily operations.

Completed orientation checklist and short reflection on key operational observations.

Demonstrates understanding of outlet structure, basic SOPs, service flow, hygiene expectations, and role responsibilities.

Month 2

Develop practical understanding of outlet operations and service execution during regular and peak periods.

Support selected service shifts, observe manpower deployment, assist with outlet readiness checks, and monitor service flow.

Weekly outlet observation report highlighting service strengths, gaps, and suggested improvements.

Identifies operational issues accurately and communicates practical improvement suggestions clearly.

Month 3

Gain exposure to SOP compliance, food safety, cleanliness standards, and audit readiness.

Assist with checklist-based outlet inspections, observe audit procedures, and track corrective actions for non-compliance items.

At least two supervised audit checklists and a summary of key follow-up actions.

Applies audit checklist standards consistently and understands corrective action follow-up requirements.

Month 4

Build commercial awareness of sales performance, labour cost, food cost, wastage, and productivity measures.

Assist in compiling outlet performance data, review cost-control practices, and observe how managers balance service and cost decisions.

Simple performance summary with two practical cost-control opportunities.

Shows basic ability to interpret outlet data and connect operational actions to cost and productivity outcomes.

Month 5

Strengthen team communication, follow-up discipline, and customer engagement capability.

Support operational updates, assist with action-item follow-up, observe team briefings, and learn customer recovery steps.

Draft team communication update and one documented customer service recovery learning case.

Communicates professionally, follows up on assigned items, and understands appropriate escalation for customer concerns.

Month 6

Consolidate learning and assess readiness to support the F&B Operations Executive role under supervision.

Support a selected outlet improvement initiative, prepare operational updates, and present final learning outcomes.

Final internship summary covering key learning, outlet improvement contribution, and next development areas.

Demonstrates initiative, accountability, operational awareness, and readiness for entry-level operations support responsibilities.