Watsons is Singapore’s leading beauty and health retailer more than 100 stores located islandwide. Aligned with its philosophy of bringing ‘more’ to customers’ lives, Watsons strives to bring the best in beauty and health products to consumers at affordable prices. A strong advocate of preventive care, Watsons has also enhanced its health platform with 36 pharmacies located within its key stores, offering services such as medication dispensing and review, health screening packages and counseling on smoking cessation and minor ailments. In January 2011, Watsons became the first health and beauty retailer to be awarded the Singapore Service Class (S-Class) Certification by SPRING Singapore, given to businesses that have attained service excellence covering areas including leadership and customer satisfaction. Watsons is owned by Hong Kong-listed A.S. Watson Group, a Hutchison Whampoa company. Visit : www.watsons.com.sg
To assist Store-in-charge in the supervision of non-management staff, and to undertake supervisory responsibilities delegated by the Store-in-charge.
Financial
- To achieve store sales target on a monthly and yearly basis.
- Bank in daily sales amount in accordance to cash handling procedures set by the Company.
Operations (General)
- Assist Store-in-charge in maintaining all company policies and standards in relations to running of store such as store appearance and merchandising
- Enforce strict confidentiality in respect of all company matters.
- Ensure effective communication between stores and other departments
Promotions
- Information on the Weekly Bulletin pertaining to new products/price change/promotion/special offers/ products deletion are complied with and disseminated to non-management staff.
- Assist Store-in-charge in preparing for store promotion set up and layout during weekly / monthly promotion changeover.
- Ensure promotions are well presented and with good visibility.
- Monitor the performance of promotional items and provide regular feedback to Store-in-charge.
Cashiering/Safe
- Ensure till operating procedures and in-store cash flow are properly controlled and complied with company procedures. Any deviation must be reported to store in-charge immediately.
- Perform cashiering duties.
- Perform plus/up selling on selected products (Plus sells, Purchase with purchase products)
- Perform till checks during shift change or takeover by different cashier. On-the-spot till checks are to be performed at least twice a week.
- Conduct periodic safe check and record the access of safe into Safe Log book.
Ordering
- Assist Store-in-charge in weekly stock ordering to support business operations
Stock
- Assist Store-in-charge in ensuring stock level is maintained in relations to sales via:
- Execute inter stock transfer activities upon instructions from Store-in-charge.
- Check and execute returns on expired or damaged stocks, post-promotional items, and any other ad hoc returns upon approval and instructions from Store-in-charge.
- Control and minimize stock loss.
- Ensure all goods received are in correct quantities and in good condition. Supervise stocks display by non-management staff.
- Ensure all invoices received are in orderly and accurate manner
- Participate in routine stocktaking exercises to make sure that the exercises are planned, organized and carried out carefully to optimize results.
- Check and monitor the expiry dates of products on a rotationally monthly basis.
Supervisory
- Conduct on-the-job (OJT) training for new/non-management staff.
- Manage and constantly maintain and improve the level of customer service.
- Ensure non-management staff adheres to all company policies and standards at all times.
- Monitor the performance of non-management staff and feedback to Store-in-charge or Area Manager for necessary action.
Housekeeping & workplace safety
Ensure the sales floor are kept clean and clear of hazards and stock rooms are well kept with proper label
Administration
- Assist Store-in-charge in compiling monthly report.
- Assist Store-in-charge in completing and submitting documents in accordance to deadlines/instructions.
- Ensure till operating procedures, invoices and purchase orders are properly controlled.
Perform any other duties as assigned by Management
Education & Experience
- Minimum GCE O level with at least 2 years supervisory experience in a similar capacity OR
- Fresh Diploma holder in any discipline
Personal Attributes
- Friendly and positive (customer centric)
- Meticulous and committed
- Able to work long hours when required
- Able to work independently or within a team in a dynamic and fast-paced environment
- Sales driven, resourceful and energetic
Competencies
- Excellent communication and interpersonal skills
- Cashiering skills
- Selling and Upselling skills
- Customer service skills
- Supervisory skills
- Digitally inclined
We regret to inform you that only shortlisted candidates will be notified. Thank you.
Related Job Searches:
- Company:
Watson's Personal Care Stores Pte Ltd - Designation:
Retail Supervisor - Profession:
Sales / Retail - Industry:
Retail / eCommerce