Waistlab – Customer Success and Operations Executive

Customer Success and Operations Executive
Date Listed
30 May 2019
Job Type
Experienced / Senior Executive
Job Period
Immediate Start, Permanent
Location Name
21 Woodlands Close, Singapore
21 Woodlands Cl, Singapore 737854
Allowance / Remuneration
$1,900 - 2,400 monthly
Sales / Retail
Retail / eCommerce
Company Profile

What Is Waistlab?

At Waistlab, we are trailblazers in a young, fast-growing e-commerce startup that helps women get serious about their health and fitness. We achieve this by relentlessly designing and producing the most effective waist trainers to aid them in their waist training journey. As die-hard innovators, we constantly improve the design of our waist trainers to empower our beloved Women of Waistlab (WOW) in choosing the waist trainer that best suits their needs.

Find out more about us at our website or our Instagram page to see what we do and what our WOW have to say about us!

Our Mission

Waistlab is not just about waist trainers. We are serious builders of an ever growing community comprising of strong and positive women that  inspire each other in their health and fitness. The yearning for  progress and growth is in our blood - that’s why we aim to transform Waistlab from a startup to a regional ubiquitous lifestyle brand in Asia.

Job Description

Customer Success and Operations Executive [With Bonus!]

Job Description

Customer Success
● Actively engage and interact with our customers online on our social media accounts (mainly Instagram and Facebook) and offline (when customers book an appointment to meet us)
● Assist customers on picking the correct size for their body type
● Be persuasive in offering product recommendations based on the customers’ needs
● Conduct follow-up with customers on their post-purchase and maintain strong relationships with them
● Manage all customers’ queries on all platforms promptly (Instagram DMs and comments, Facebook Messenger, Emails, Whatsapp)
● Challenge yourself to treat all interactions with customers as an opportunity for sales growth
● Embody the Waistlab personality! Take a look at how we present ourselves on social media to get a feel of our real and fun personality. We are an extremely interactive brand with our customers and we always want the last word

● Impeccable vendor management -- Liaise closely with shipping vendor to facilitate local and international shipping
● Schedule daily orders from our Shopify website for delivery
● Ensure that all details provided by the customer is complete and accurate and can be booked via our Qxpress system
● Conduct daily quality checks on the products
● Manage any exchanges and refunds, or issues with deliveries (pre- and post-purchase)
● Inventory management -- Regularly conduct stock-checking and stock replenishing

What You Will Learn

Sharpen your business development skills
● Sharpen your persuasion skills and develop a keen eye for identifying business opportunities to convert them into tangible growth
● Be an exceptional team member who expertly liaises between customers and Waistlab to maintain fruitful relationships with them
● The E-Commerce industry is exciting and full of surprises! Learn how to be highly adaptable and develop the best business practices in this industry

Gain insight into a wide-range of operational elements in the E-Commerce and startup industry
● Be an expert at navigating the latest innovations and technologies in e-commerce (e.g software systems like Shopify, Qxpress, and Asana) as you manage your sales funnels and relationships
● Develop a sound understanding of how our supply chain works from the production all the way to its distribution
● Constantly think of ways to improve the supply chain system to increase efficiency

Leadership development
● While you will be guided at first to familiarise yourself with your role, we aim to support your growth and groom you into eventually becoming a leader in your own right
● You will learn what it’s like to be an independent decision-maker where your choices will directly impact the growth of the company
● Understand what it’s like to run a company and a business in a fast-paced startup with new challenges everyday

This position is already closed and no longer available.  You may like to view the other latest internships here.

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