W Network Private Limited – Customer Service Executive

W Network Private Limited is a regional company actively engaged in the distribution and retail of smart mobile devices and lifestyle electronics across Asia, with extensive operations in Singapore.

Our mission is to enable and enhance connectivity for people in Singapore and across Southeast Asia. We strive to be the brightest and most trusted partner in delivering innovative technology solutions that improve everyday living.

We are looking for a friendly, customer-focused, and proactive Customer Service Officer to join our growing team. If you have experience in e-commerce customer support and enjoy helping customers, we'd love to hear from you!

Key Responsibilities

• Handle customer enquiries via phone, email, live chat, TikTok Shop, Shopee, Lazada, and other e-commerce platforms.
• Provide prompt, professional, and courteous customer support to ensure a high level of customer satisfaction.
• Assist customers with order enquiries, delivery tracking, product information, returns, and exchanges.
• Respond to customer feedback, reviews, and complaints in a timely and professional manner.
• Coordinate with the warehouse, logistics, and sales teams to resolve customer issues efficiently.
• Process and monitor online orders from TikTok Shop, Shopee, Lazada, and other online marketplaces.
• Maintain accurate customer records and update order statuses in the system.
• Support daily e-commerce operations and perform other administrative duties as assigned.

Job Requirements

• Minimum 2 years of relevant experience in Customer Service or E-commerce Customer Support.
• Proficient in spoken and written English and Mandarin to effectively communicate with Mandarin-speaking customers, suppliers, and business associates.
• Familiar with TikTok Shop, Shopee, and Lazada Seller Centre operations.
• Knowledge of order management systems and online marketplace operations.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Willing to work a 5-day work week, including Saturdays.

Why Join Us?

• Competitive salary package
• KPI incentive
• Training and career development opportunities
• Friendly and supportive working environment
• Opportunity to grow with a fast-growing e-commerce business