What is it like working at Vaniday Singapore?
Part of the Rocket Internet group, Vaniday is an online marketplace for beauty and wellness treatments. We offer our customers the opportunity to comfortably and easily book their beauty and wellness treatments online from anywhere and at any time, be it nails, their hair, or even a relaxing massage.
We are an international team of passionate individuals who strive to guarantee the satisfaction of our partners and customers. Launched in March 2015, Vaniday is now live in 5 countries worldwide: Australia, Brazil, Italy, UAE and Singapore.
Our goal is to become the market leader in beauty. To achieve this, we are looking for brilliant and passionate individuals to join our global team.
Your main responsibilities will be:
- To manage clientele/partners communications via voice call and live chat widget
Your mission is to:
- Holding responsibility for customer satisfaction as a whole
- Driving department performance through weekly feedback sessions with all team members
- Handling calls and emails in tricky escalation situations
- Driving initiatives to continuously improve the quality of our service to our customers
- Identifying causes of operational and customer facing errors and developing processes to lower our error rate
- Consistently setting and exceeding performance targets
- Brainstorm and implement new processes and tools to drive operational performance through innovation
Skills Required:
- English & Mandarin speaking
- Great communication
- Applicants need to be able to work in SG without EP
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