Universal (Far East) Pte Ltd – Sales Support

Duties & Responsibilities:

• Handle sales documentation, customer inquiries/complaints, and support sales & service team by preparing quotations and follow up on the status with customers to close sales.
• Coordinate within external and internal stake holder.
• Assist in order processing, tracking deliveries, and ensuring compliance.
• Expediting requests to rush orders and altering shipping information as required.
• Provide product information, address customer concerns, and support post-sales services, include monitoring warranty and service contract expiry dates of the equipment and follow up on renewal quotation for PM/CAL/Service contracts.
• Updating the standard price list for equipment and services.
• Maintaining sales records and inventory.
• Generating sales leads.
• Assisting with sales forecasting.
• Scheduling customer meetings and conferences.
• Willing to meet customers.
• Perform any other ad hoc work duties as assigned from time to time.

Job Requirements:

• Fresh / Diploma in Business, Marketing, or a related field.
• Experience in sales support, and customer service, preferred.
• Proficiency in Microsoft Office, strong organizational and multitasking skills.
• Excellent communication and ability to work in a fast-paced environment.