Universal (Far East) Pte Ltd – Sales Support Admin

Universal (Far East) Pte Ltd is a one-stop service provider of test and process equipment to the electrical, electronics, semiconductor, aerospace, pharmaceutical and medical industries. We offer equipment, testing and manufacturing solutions in various engineering, test, process and production applications. Our field service team offers auxiliary services such as preventive maintenance and calibration for temperature, humidity and pressurization equipment. 

Duties & Responsibilities:

• Handle sales documentation, customer inquiries/complaints, and support sales & service team by preparing quotations and follow up on the status with customers to close sales. 
• Coordinate within external and internal stake holder. 
• Assist in order processing, tracking deliveries, and ensuring compliance. 
• Expediting requests to rush orders and altering shipping information as required. 
• Provide product information, address customer concerns, and support post-sales services, include monitoring warranty and service contract expiry dates of the equipment and follow up on renewal quotation for PM/CAL/Service contracts. 
• Updating the standard price list for equipment and services. 
• Maintaining sales records and inventory. 
• Generating sales leads. 
• Assisting with sales forecasting. 
• Scheduling customer meetings and conferences. 
• Willing to meet customers. 
• Perform any other ad hoc work duties as assigned from time to time.

Job Requirements:

• Fresh / Diploma in Business, Marketing, or a related field. 
• Experience in sales support, and customer service, preferred. 
• Proficiency in Microsoft Office, strong organizational and multitasking skills. 
• Excellent communication and ability to work in a fast-paced environment.