Two of A Kind – Operations & Customer Service

About Us

TWO OF A KIND is a dynamic and fast-growing company specializing in the sale of premium contact lens. We pride ourselves on delivering top-notch products and services to our customers, and we are currently seeking an enthusiastic and detail-oriented Operations & Customer Service Intern to join our team. This is a great opportunity for someone looking to gain hands-on experience in operations, customer service, and business operations.

Job Title: Operations & Customer Service Intern

Key Responsibilities:

• Assist with daily operational tasks including order processing, inventory management, and logistics coordination.
• Respond to customer inquiries and resolve issues via email, phone, or chat in a professional and timely manner.
• Help streamline internal processes to improve efficiency and customer satisfaction.
• Collaborate with team members to identify areas for improvement in customer service.
• Assist in maintaining accurate records of customer interactions and operations data.
• Support with data analysis and reporting on customer service metrics.
• Contribute to special projects to enhance overall customer experience.

Qualifications:

• Currently enrolled in a polytechnic / degree program in Business, Operations Management, Marketing, or a related field.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organisational skills.
• Ability to work well independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Customer-focused attitude with a desire to learn and grow in operations and customer service.

Benefits:

• Hands-on experience in a fast-paced business environment.
• Opportunity to learn from experienced professionals in operations and customer service.
• Flexible work schedule (if applicable).
• Potential for future employment opportunities.