Trustytech Pte. Ltd. – Software Support Specialist / Quality Assurance

TrustyTech is an independent B2B software-as-a-service start-up. We focus on one thing and one thing only, our own SAAS platform ‘EasyBus’. The platform is a subscription based cloud solution focusing on the retail service industry. We provide both online and in shop software solutions for retail service SMEs to run a successful business with or without a store. Our current customers ranged from one man show micro business to established corporations with hundreds of employees.

It's an amazing time to join us, as we continue to shape our platform and start to go overseas, you will have a lot of opportunities to grow together with the company, both from a financial and professional development perspective. TrustyTech is the perfect place for talented, internationally minded and highly motivated individuals looking to join a very dynamic start-up where things get done!

Provide assistance to customer, troubleshoot and resolve issues.

• Conduct product training to new customer, include remote/face to face training and initial devices setups if needed.
• Provide support on enquiries via phone / email / live chat tools.
• Quality checking / Testing on new software version releases, working with the development team to ensure the software quality and solving issues.
• Ensure follow-up actions are taken on outstanding cases.

Requirements :

• Good communications skills and customer service mindset, Fluent in English and Mandarin.
• Self-motivated & independent, fast learner, and good team player.
• Attentive, detailed person, possess good initiatives and pro-active.
• Strong IT and Software troubleshooting skills, familiar with Windows/App/Website/Softwares.
• Able to work in a fast-paced environment.

Working Hours & Benefits:

• Mondays to Fridays 9am - 5pm.
• Yearly appraisal for increment & promotions.
• Company performance bonus.
• Annual leave, Birthday leave.
• Company Grab/Car if need to go out.